Cluster Revenue Manager (M/F/NB)

MAMA ?

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price. More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy .

Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people .

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore , a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor , founded in 2021.

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Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description

Would you like to  join us and contribute  to writing the story of 2 Mama Shelter properties in Europe? 

THE MISSION? 

Welcome to Mama Shelter, where the numbers are as essential as the vibes ! As our Cluster Revenue Manager , you’ll be in control of your room income , and with you, every room sold is a win , and every euro counts double . 

Here’s what you’ll be responsible for : 

• Revenue Strategy & Optimisation ️

You develop and implement revenue strategy hand in hand with the General Manager and brand guidelines, anticipating market movements like a chess player. ♟️ You goal? To maximise revenue while maintaining a smart commercial balance. ⚖️ Trend discrepancies? You spot them before anyone else does. 

• Process & Tool Management ⚙️

Revenue management tools (RMS, PMS) hold no secrets for you. You train teams, guarantee data quality, and transform every analysis into powerful decisions. Here, the figures don’t lie – they inspire.

• Market & Competition Analysis

You scrutinise the competition, adjust prices with finesse, and evaluate contracts like an expert. Your radar is always on: a new trend? An opportunity? You take action.

• Forecasts and Recommendations ️

Your forecasts are not guesswork – they are roadmaps. You optimise distribution channels, analyse indicators (RevPar, market share) and propose agile adjustments to stay ahead of the game.

• Leadership & Team Management ️

Managing your Reservation Team, you motivate, train and unite. Your mission? To make every customer interaction a memorable experience, while achieving – and exceeding – targets. 

• Compliance & Standards 

Rigour and creativity are not incompatible. You ensure that procedures are followed, while innovating to keep Mama Shelter unique.

Qualifications

MADE FOR YOU? ONLY IF…

• Your leadership is as sharp as your analytical mind – you don’t just follow trends; you anticipate and shape them .

• When it comes to reservations and distribution systems (TARS, PMS, IDEAS, Opera Cloud...), we can say you’re fluent.

• Your organisational skills? Legendary! ️ Your communication? Crystal clear! ️

• You could have been a chess grandmaster ♟️- calculating risks, spotting opportunities, and always keeping the big picture in mind.

• Your Excel spreadsheets and reports are your type of modern art.

• You’re fluent in French and English , because Mama is all around the world. If you also speak Portuguese, it would be an advantage.

YOUR LITTLE EXTRAS :

• You’re always one step ahead, and like Dr. Strange, you’ll know exactly when THE perfect opportunity strikes! ✨

• You have a knack for tech – your systems are basically your personal Jarvis

• Teamwork is at the heart of your success.

Additional Information

Next, we're sure you know the tune :

First melody: “At Mama, no AI! We review your application in person and take the time to understand your background.
First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
Chorus: Once you've passed the phone interview, we'll arrange a remote meeting or a meeting at Mama to meet the Gang!
Last verse: Naturally, you'll receive a response from us within two to three weeks at the latest, whether it's a ✔️ or a ✖️.