Account Manager

Over the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. 

You're probably already familiar with us: we're behind the messages you receive via SMS, WhatsApp, email, or to get notifications for a healthcare appointment, receive delivery notifications, cash in a mobile coupon to your favorite store, and so much more.

At Commify, we're dedicated to fostering a strong culture of connection. We are looking for a Account Manager to join our Nice Team. You'll be responsible for managing your client portfolio's growth by introducing new SMS use cases and marketing additional communication channels like RCS, Email, and WhatsApp Business. The other half of your time will be dedicated to prospecting new clients to encourage their use of our communication solutions.

• Providing a high level of service to existing customers. Contacting customers in order to propose and sell our Upsell solutions ( RCS- Email- Whatsapp Business).
• Your role will also focus on outbound and new business calls. Identify ICP and persona and daily contact prospect in order to propose our solutions.
• Work towards KPIs - number of calls, number of opportunities created, opportunities, closed etc.
• Identifying customer requirements in order to upsell existing and new solutions.
• Maintaining the CRM (Salesforce) – for both new and existing customers.
• Work collaboratively with other departments to ensure that customer needs are met.
• Maintaining an up-to-date knowledge of our product and service offering.
• Promotion of a positive team culture and team working.
• Fulfilling other duties as and when requested (Support and more).

Desirable:

• Experience in the telecommunications, SaaS, or marketing communication sector.
• Technical understanding of online marketing and e-commerce in general.
  
  

The Person: 

• Fluent in spoken and written French and English.
• Be results-focused, delivery-driven and have a good understanding of sales activities.
• Experience in B2B client relations.
• Excellent communication skills.
• Logical thinker
• Motivated and committed to achieving set objectives.
• Proactively propose and implement improvements.
• Have an eye for detail.
• Excellent interpersonal skills.
• The ability to think like a client and express it clearly.

What We Offer: 

• Salary Range of €30,000 per annum.
• Plus an additional €6k per annum (Based on On-Target-Earns).
• Enjoy 27 days of annual leave in addition to Bank Holidays.
• Celebrate your birthday with a day off, plus additional well-being leave and giving back days.
• Access for you and your family to Calm, a premium mindfulness, health, and wellness app.
• Death in service.
• Engaging culture initiatives, including a festive Christmas reward and regular social events monthly and quarterly.
• Endless training and development opportunities with access to unlimited learning resources through Udemy.

Benefits