Assistant Manager: Tour Operations & Guest Experience Internship

(RBCT) is the premier experience provider on the French Riviera. We specialize in the "360-degree" travel experience—from historical guided walking tours and scenic sightseeing adventures by day, to world-class nightlife and bar crawl experiences by night.

Whether it’s a boutique private tour of Monaco or a 100-person party in the heart of Nice, we are dedicated to showing our guests the absolute best of the Riviera. We are looking for an Assistant Manager who is as passionate about cultural storytelling as they are about the energy of a vibrant nightlife scene.

The Role

This is a high-impact leadership role. You will be responsible for the logistical heartbeat of our operations, ensuring that our daytime tours are informative and seamless, and our evening events are high-energy and safe. Crucially, you will also lead the creation and development of new tour products to keep RBCT at the forefront of the Mediterranean tourism market.

Tasks

1. Tour Development & Product Creation (New)

• Creative Design: Research and develop new walking tours, themed sightseeing routes, and unique nightlife concepts (e.g., Speakeasy tours, seasonal parties).
• Itinerary Engineering: Build out the logistics, timing, and "wow factors" for new products.
• Costing & Profitability: Calculate margins, negotiate with partner bars/venues, and set competitive pricing strategies.
• Content Writing: Create engaging descriptions for our website and marketing materials to bring the tours to life.

2. Operations & Logistics

• Guide Coordination: Manage the daily schedule for our team of local guides and party hosts.
• Quality Control: Conduct "field checks" to ensure walking tours meet our historical accuracy standards and bar crawls maintain high energy.
• Supply Chain: Manage relationships with transport partners, venues, and third-party vendors.

3. Customer Service & Guest Experience

• Guest Relations: Monitor online reviews (TripAdvisor, Google) and implement immediate improvements based on feedback.
• Crisis Management: Act as the primary point of contact for on-the-ground issues, from sudden weather changes affecting tours to guest inquiries during nightlife events.
• On-Boarding: Ensure every guest receives the "RBCT Gold Standard" of service from the moment they book until their last drink of the night.

Requirements

• Experience: 3+ years in Tourism or Hospitality (Operations or Product Development preferred).
• Versatility: You are equally comfortable discussing 18th-century architecture in a morning meeting and managing a VIP club entry at midnight.
• Language: Native-level fluency in English; French is a plus).Leadership: A natural ability to motivate a diverse team of international guides and hosts.

Benefits

Erasmus+ Grant Compatibility: We are an Erasmus+ friendly host. We provide all necessary documentation and mentorship to help you secure and maintain your Erasmus+ Internship Grant for additional financial support.

Financial Compensation: Monthly legal internship gratification (approx. €682.50/month ).

Transport & Meals: 50% reimbursement of your Lignes d’Azur transport pass

FAM Trips: Free access to all RBCT tours and events to help you master our product.

Performance Bonuses: Incentives based on 5-star guest reviews and operational targets.

Professional Growth: Direct mentorship from industry veterans and a formal letter of recommendation upon successful completion.

• Work in Paradise: Based in the stunning city of Nice, covering the entire French Riviera.
• Innovation: We don't just follow trends; we set them. You will have the creative freedom to launch your own tour ideas.
• The Vibe: A young, international, and energetic team environment where no two days are ever the same.

How to Apply

Ready to lead the Riviera's best experiences? Send your CV and a pitch for a "new tour concept" you think RBCT should launch to [email protected]