Internship - Customer Success Executive - Nice (France)

About Navily: With over one million users and 1,000 partner marinas, Navily is now Europe’s leading boating community. Founded in 2014, the app quickly became the “TripAdvisor of the sea,” enabling sailors to find the best anchorages and book a marina berth in just a few clicks.

Based in Nice, at the heart of the French Riviera, Navily is looking for a Customer Success Officer (Intern) to join its international and dynamic team. You will help enhance customer satisfaction and build long-lasting relationships with the company’s partners.

Job Description: As a Customer Success Officer (Intern) , your responsibilities will include:

Customer Support:

• Provide personalized follow-up to clients (marinas, boaters) to ensure their satisfaction.
• Respond to requests and resolve issues promptly, in collaboration with technical and sales teams.

Partnership Management:

• Assist in establishing and monitoring partnerships with marinas.
• Contribute to improving the services offered to partners.

Community Engagement:

• Interact with users through communication channels to boost engagement.

Operational Support:

• Assist the sales team in preparing presentations or client materials.
• Help update internal tools (CRM, databases).

Required Profile:

• Education: Student in business school, marketing, communication, or a related field (Associate to Master’s degree).
• Languages: Fluent in English (native or bilingual) and Spanish (native or bilingual) . Italian, French, and/or German are a plus.
• Personal Skills: Excellent interpersonal and customer service skills, strong organizational abilities, autonomy, and teamwork. Rigor, organization, and the ability to manage multiple projects simultaneously.

Additional Assets:

• Previous experience in customer relations, support, or community management (internship, work-study, volunteering).

Working Conditions:

• Location: Nice
• Contract Type: Internship
• Schedule: 9 AM–12 PM and 2 PM–6 PM
• Working Days: Every other Saturday, with no more than five consecutive working days.
• Duration: 4–6 months
• Start Date: As soon as possible
• Compensation: €4.50/hour
• Meal Vouchers: €10/day (60% covered by Navily)

Why Join Us?

• A Stimulating Environment: Tackle complex challenges in a maritime industry undergoing digital transformation.
• Meaningful Mission: Actively contribute to innovation in an exciting sector and improve the daily lives of thousands of boaters.
• Growth & Opportunities: Join a fast-growing international company that places a strong emphasis on your professional growth and career development.
• Strong Team Culture: Be part of a close-knit team where excellence goes hand in hand with camaraderie. We face challenges together while prioritizing work-life balance.
• Exceptional Workspace: Our offices, ideally located in the heart of Nice, offer a private garden and terrace—perfect for meetings or enjoying a sunny break.

If you think you could be a great fit, we’d love to hear from you, please send us your CV and a few words telling us what makes you want to join us.

Job Type: Internship
Contract length: 6 months

Pay: From 4.50€ per hour

Ability to commute/relocate:

• 06000 Nice: Reliably commute or planning to relocate before starting work (Required)

Language:

• french (Preferred)
• english (Required)
• spanish (Required)

Work Location: In person